Hours (PT): M-F 8:30AM-6.30PM Sat 8.30AM-1.00PM Sun Closed Forgot your password? (888) 410-8822

FAQ

What is your phone number and operating hours?

Call us at 888-410-8822 or 818-548-8822 from 8:30am to 6:30 Pacific Time Monday through Friday, Saturday from 8:30am to 1:00pm. You can send an email at any time to customer@printcopyduplicate.com

What about privacy and security?

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times. Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.

Can I order 2-color printing from you?

We suggest you get the best value for your dollar and go for full color, instead of two-color! To order two-color printing simply place your order as usual, then specify request a printing price quote online. Since we are so efficient at producing high-quality four-color work, two-color pieces will be priced the same as four-color pieces. Two-color postcards, business cards, presentation folders, catalogs and calendars will generally be converted to four-color process equivalents before printing.

Is there an extra charge for bleeds?

All prices include full bleeds free of charge.

How do I order multiple products?

To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you want 2 different 5x7 postcards, please place 2 orders. Obviously, the price for 5,000 of one brochure is not the same as the price for 2,000 each of 2 different postcards.

What kind of paper will my job be printed on?

We have several paper types available, depending on what you are ordering. The individual pricing pages show available options.

How well will my job match what I see on my monitor?

Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. Color difference acceptable up to 5-10%.

Will you match a sample I print out on my own printer, or a previously printed sample?

There is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.

Is there a discount if I re-order my job?

Yes, exact reprints will be charged less but please call us first.

What file formats can you take?

Graphic file formats .PDF, .PSD, .TIF, .EPS, .BMP, .JPEG color mode CMYK 300 dpi resolution. All graphics must include 1/8" bleed all sides, fonts must be converted to raster, outline or curves. Please remove all templates, guidelines and name layers before saving your final file for upload. Print-ready files are artwork files that contain all fonts and images and are 100% ready to print, requiring no additional adjustments.